My friend gave me her laptop to look at, after her kids messed it up. She said they had most likely been clicking on all kinds of ad links and fake virus warnings, as well as downloading stuff they probably shouldn't have been. She said that it got to the point where she couldn't access anything through her browser.
When I looked at it, I couldn't get any sites to come up in Internet Explorer, although there was an internet connection present. I also couldn't get her McAfee to update. It would warn me it was out of date and tell me updates were available, but when I tried to update it, it would hang for a minute and then do nothing. I also saw all kinds of programs that I doubt she installed, some of them I knew to be junk, and others that I did not recognize. And overall, the system was moving slowly.
I managed to get IE working again, but I was still getting some weird popup warnings, so I decided to come here for help. The required steps removed some more junk, and things seem to be moving faster, but I'm still having the problems with McAfee that I mentioned above. Not sure if there's still junk on her machine, or if the installation got messed up somehow.
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