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Not sure if actually infected. Guidlines followed but ...

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I'm looking at my SO's Win 7 laptop. I had assumed it was infected because the following is true: AVG real time scan is disabled. AVG control panel won't start. Windows update last completed on 8/8/2013. Windows update reports 72 important updates but won't download anything. Adobe Reader is at version 9 {known security problems} but won't download the update. i.e. - I assumed an infection of some kind had turned off the AV and the security updates. These are the results of following the mandatory cleanup process: (remainder of post attached as text)

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